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Are You Meeting Your Caller's Expectations
The only way to really know is to record the call.
Applications that require call recording are:
Order/Call Verification
Security and Safety
Customer Service
Coaching or Training Agents
Service Observance ...And More
Quality Monitoring Recording
It is the quality of the call that counts, not necessarily how fast the call was answered. Encore takes agent evaluation, coaching and training to a new level with CenterPlus. It is more than an evaluation tool. It allows you to merge workforce management, training, payroll, ACD and MIS systems data with advanced agent review and statistics. Agents can easily track their own performance. A simple interactive graphical format shows both strengths and weakness with an emphasis on opportunities for improvement.
Public Safety Recording
Encore Defender specifically designed for public service organizations. Create simultaneously monitoring and recording covnersations from m8ultiple telephone lines, plus detrunk, monitor and record mutiple radio channels.
Small Business Call Recording Solution
Small enterprises can take control of their business communications with Encore Small Business Recorder. Wygant's new small business recording solution is flexible, accurate and reliable. Designed to assist small businesses with the evolving standards and regulations for recording, Encore efficiently addresses liability and order verification recording.
VoIP
Encore recording accomodates both VoIP-only systems and TDM/VoIP-hybrids and has providecd integrated reliable, cost effective VoIP recording technologies since 2000.
Encore Handles All of Your Recording Applications
Whether you need to record all telephone calls or portions of calls, Encore Digital Recording System meets these requirements. Encore integrates the latest telephone and data recording technology in a simple, reliable and affordable PC platform package - record voice and data easily.
Encore’s voice server architecture provides a centralized resource for unlimited simultaneous applications from multiple sources. With Encore you get total recordings for liability control, script based order verification, service observation and multi-channel live monitoring.
Tell us about your application. Using the Encore base system and add-on modules, we can design a powerful recording system to meet all of your requirements. For a free copy of our demo CD, send an email to info@ptelinc.com. Be sure to include your mail address.
Professional Telecommunications
Call Center Specialists
(800)647-7640
sales@ptelinc.com
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