Who will benefit using AgentTime Scheduling software:

• Any organization using spreadsheets to produce schedules and seeking a easier method
  
• Any organization that wants to optimize their call center staff
  
• Any organization that wants scheduling software and don't want to pay $20K plus       
  
  Features:
  
  
  • Low cost, effective call center agent scheduler
    
  • Forecasts optimum agent staffing throughout the day
    
  • Incorporates shifts and non-phone work
    
  • Takes into account agent preferences
    
  • Allows changes to the agents schedules
    
  • Test "what-if" scenarios
    
  • No Special training
    
  • Easy to Install
    
  • No on-going maintenance costs
    
    
    

• Module 1 - Call Center Designer - gives you the ability to plan the number of people
  and inbound lines needed for any call center volume and service level.  Input call
  volumes, average call lengths, service level goals and the system shows you how
  many staffed agents are needed for each time period of the workday.
  
• Module 2 - SimACD - lets you test and try out different number of agents and
  inbound trunks in a computer simulated ACD before actually implementing them in
  the call center.
  
• Model 3 - Agent Scheduler - this is where shifts, agent requirements and
  assignments of agents are defined to create a daily schedules
  
• Publishing Tool - Print agent weekly schedules sorted by Agent or post the
  schedules in HTML format for viewing from a web browser.
  

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