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Case Studies
Arizona Credit Union Success
The challenge facing AZFCU’s Call Center was twofold:
They needed a solution that would record and monitor 100% of their calls for
quality assurance
Ability to track and analyze data to identify trends and assess agent performance
The solution- implementation of Encore Quality Monitoring System
Answer 1 Communications
The Company works as a intermediary between corporate customers and their end
users, they needed a quality monitoring system that could help resolve disputes
quickly, was easy to use and would improve both
Professional Telecommunications
Call Center Specialists
sales@ptelinc.com
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