The only way to really know is to record the call. Applications that require call recording are:
- Order/Call Verification
- Security and Safety
- Customer Service
- Coaching or Training Agents
- Service Observance
Whether you need to record all calls or portions of calls, Encore meets these requirements. Encore integrates the latest telephone and data recording technology in a simple, reliable and affordable PC platform package.
Quality Monitoring Recording
It is the quality of the call that counts, not necessarily how fast the call was answered. Encore takes agent evaluation, coaching and training to a new level with Call Center Plus. It is more than an evaluation tool. It allows you to merge workforce management, training, payroll, ACD and MIS systems data with advanced agent review and statistics. Agents can easily track their own performance. A simple interactive graphical format shows both strengths and weakness with an emphasis on opportunities for improvement.
Voice Logging
Encore’s voice server architecture provides a centralized resource for unlimited simultaneous applications, from multiple sources. With Encore you get total recordings for liability control, script based order verification, service observation and multi-channel live monitoring.
Public Safety Call Recording Solutions
Encore Defender creates simultaneously monitoring and recording conversations from multiple telephone lines, plus monitor and record multiple radio channels. Choose what to hear now, and instantly play or replay what to hear next, all from a LAN or WAN connected PC. Control every function in an easy-to-use Windows environment.
Small Business Call Recording Solution
Small enterprises can take control of their business communications with Encore Small Business Recorder. Wygant's new small business recording solution is flexible, accurate and reliable. Designed to assist small businesses with the evolving standards and regulations for recording, Encore efficiently addresses liability and order verification recording.
Tell us about your application. Using the Encore base system and add-on modules, we can design a powerful call recording system to meet all of your requirements. For a free copy of our demo CD, send an email to info@ptelinc.com. Be sure to include your mail address.
Professional Telecommunications
Call Center Specialists
(800)647-7640
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