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Main | Call Center Designer | SimACD | Agent Time Scheduler | FAQ | Pricing | Blog


Call Center Agent Scheduling Software
Designed Specifically for the Small to Medium Sized Call


Who will benefit using AgentTime Scheduling software:

  • Any organization using spreadsheets to produce schedules and seeking a easier method
  • Any organization that wants to optimize their call center staff
  • Any organization that wants scheduling software and don't want to pay $20K plus       

    Features:

    • Low cost, effective call center agent scheduler
    • Forecasts optimum agent staffing throughout the day
    • Incorporates shifts and non-phone work
    • Takes into account agent preferences
    • Allows changes to the agents schedules
    • Test "what-if" scenarios
    • No Special training
    • Easy to Install
    • No on-going maintenance costs


What You Get with the Software
  • Module 1 - Call Center Designer - gives you the ability to plan the number of people
    and inbound lines needed for any call center volume and service level.  Input call
    volumes, average call lengths, service level goals and the system shows you how
    many staffed agents are needed for each time period of the workday.

  • Module 2 - SimACD - lets you test and try out different number of agents and
    inbound trunks in a computer simulated ACD before actually implementing them in
    the call center.

  • Model 3 - Agent Scheduler - this is where shifts, agent requirements and
    assignments of agents are defined to create a daily schedules

  • Publishing Tool - Print agent weekly schedules sorted by Agent or post the
    schedules in HTML format for viewing from a web browser.

Download a PowerPoint presentation for a quick overview

Web demo - contact us at linda@ptelinc.com to schedule a demo of the AgentTime Software. Demo is approximately 30 minutes.


Professional Telecommunications
Call Center Specialists
866.580.5577
mailto:linda@ptelinc.com

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