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Workforce Management Overview
Main | Call Center Designer | SimACD | Agent Time Scheduler | FAQ | Pricing
SimACD - Computer Simulation Software for Inbound Call Centers

What will the simulation tell me?

At the end of the simulation, you will see how many calls were handled, abandoned, given a busy, queued, and overflowed along with queue lengths, average speed to answer, and actual service levels given to callers.
Perform more simulations with different combinations of agents and inbound lines until you are satisfied with the service levels, agent work load, and call center finances.

Contact us to schedule a Web Demo - linda@ptelinc.com

Professional Telecommunications
Call Center Specialists